1. Where and when can I pick up ordered equipment?

Throughout the winter season daily from 8:30 a.m. to 5:00p.m. in ski rental KRAMER-SLNEČNÝ DOM in Tatranska Lomnica.

2. Can I change gears, if it does not fit?

Of course, we care about your satisfaction.

3. Can I pick up the equipment before the scheduled day of my arrival (if arriving for example in the afternoon)?

Yes, in addition you do not pay for the rent equipped after 2:00 p.m. (if you rent equipment and pay for renting at least one full day)

4. What if I have my own shoes?

Binding on our skis and snowboards easily adapts to the size of your shoes.

5. Do you have a large number of shoes?

Yes, we borrow shoes up to size 48 (EU).

6. Can I replace the skis with snowboard or vice versa?

Yes, of course.

7. Equipment can be delivered directly to the accommodation?

Yes, if you book your equipment for 6 days (min. 3 people) or have a minimum 6-member group

8. What if I decide to return the skis early?

We will refund the difference of your payment for unused days, the equipment you need to return until 10:00 a.m. for a day credit.

9. When should I make a reservation?

Book your equipment immediately after reservation of accommodation – you will be sure that your equipment will be waiting for you.

10. What does it mean the division of the equipment to the STANDARD and TOP?

For those who spend their winter holidays on the slopes and who are looking for versatile, stable and easy to use ski we have prepared STANDARD category.

For active and performance-oriented skiers looking for fast ski with racing properties of models we have prepared the category TOP.

11. Do you offer freestyle and freeride skis?

For pure lovers of freedom on skis and for all who like having fun on unprepared slopes and fun parks, we have a category of skis freestyle, freeride and big-foot, all in the price level of STANDARD ski.

12. How can I cancel the reservation which I have already got?

You can cancel it via e-mail kramer@ski-tatry.sk,  by phone +421 905 256753  or personally.